Products
ACD
ACD
Advantone Contact Center solutions are second to none. We couple our technology with a tight consultative approach to truly embed ourselves as a business partner amongst our clients. Our intelligently designed ACD applications route calls to your most highly skilled Agents first. Clients are enabled to successfully retrieve information they want from an automated IVR or reach an Agent frustration-free.Cloud Routing
Cloud Routing
Take back control of managing multiple contact centers with Atmosphere Cloud Routing Platform. View in real time precisely what is happening within your multi contact center environment. Atmosphere’s intuitive dashboard enables quick decision making so you can send your most important calls to your best performing contact centers. Live monitor, listen in and record calls across all contact centers either in-house or outsourced.IVR
IVR
Advantone’s Inbound and Outbound IVR applications offer companies the ability to: provide streamlined access to sales and support, offer surveys, send out appointment reminders, give consumers access to company and brand information, easily comply with government regulations (i.e. PCI, HIPAA, FDA), record calls and much more. These solutions reduce cost while maintaining an unsurpassed level of customer care. Our dedicated team strives to provide companies with the most advanced IVR solutions by creating customized, feature-rich IVR applications, which increase customer satisfaction and ROI.Predictive Dialer
Predictive Dialer
By the time your customer hangs up the phone they have already formed an opinion about your company. Are you sure that the most qualified agents are handling your calls? Atmosphere VACD (Virtual Automated Call Distributor) breaks down the walls of traditional contact center management. Manage multiple contact centers from a single location and/or create a broader pool of agents with the capability of employing at home agents.Analytics
Analytics
Analyze your contact center data visually with Atmosphere Analytics. Whether it be within the dashboard or historical reports, you have the freedom to render your information for all different people within your organization such as Customer Experience Managers, Marketing, Sales and top Executives. Pull data from any Atmosphere application or push data from your various vendors like media or fulfillment.Solutions
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About
25
years experience105
million calls connected per year55k
agents connected10k
IVR apps createdOur clients love us
FROM THE BLOG
Atmosphere Automated Call Distribution (ACD)
Advantone offers quality Automated Call Distribution (ACD) services, which will simplify and optimize the self-service and call routing experience for your valued customers. Our skill-based routing helps businesses like yours meet and exceed corporate goals. Check out our new video below to learn more about our Automated Call Distribution module!
IN THE NEWS
Cloud expected to make up three-fourths of data center traffic by 2018Over the next four years, data center traffic is expected to nearly triple, largely thanks to a booming cloud computing industry. That’s according to Cisco’s fourth annual Global Cloud Index, which predicts that the cloud will account for 76% of total data center traffic by 2018. That’s up from the cloud’s accounting for 54% of data center traffic last year.
