A transcription requires the ability to turn recorded speech into written form while maintaining high accuracy and adhering to strict policy. Advantone’s HIPAA certified transcription team and transcription processing applications are designed to comply with specific regulations for reviewing unsolicited comments, then identifying and escalating adverse events according to HIPAA regulations and associated data delivery procedures.
Depending on the specifications of the material being transcribed, Advantone processors have the ability to work at the different levels of interpretation that may be required (i.e. sometimes the transcription must be exact, or verbatim, while at other times transcriptionists must clean up grammatical errors or paraphrase). Regardless of the level, or complexity of transcription services required, our extensive experience in this critical aspect of automated IVR business is one of the key attributes in which Advantone excels and truly separates us from our competitors.
Advantone's Transcriptions team is available for specific services such as offering the ability to guarantee 100% Natural Language speech recognition as our transcriptionists have the ability to shadow a user within the IVR and assist, undetectably, as needed.