Statistically 25% of clientele leave a business annually because of the customer service. The Advantone surveys and polls give insight by gathering and analyzing real-time data from customers, employees, and partners to ensure a better experience leading to higher retention.
Through inbound, on-demand IVR and proactive, automated, outbound dialing, your consumers' feedbacks are collected and stored for QoS assessments. Advantone’s automated surveys enable your clients the ability to implement a comment collection solution, which provides feedback from customers subsequent to their experience. Proactive surveying permits our clients the ability to attain critical business intelligence while the occurrence is still fresh in the customers' minds. Since the surveys are interactive, Advantone can set "frustration thresholds" which can transfer the call to a manager if an undesirable response or survey is submitted.
The acquired data provides our clients valuable information to establish an action plan for improving service, training, and coaching to exceed their customers' expectations. Advantone’s real-time reports flag survey responses, which require immediate action. These reports enable your clients the ability to improve QoS, and intercept unhappy customers turning them into satisfied customers.