The Advantone Speech Recognition IVR product offers innovative, automated, speech recognition applications, which enhance the experience your customer receives the moment they contact your company.
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The Advantone Speech Recognition IVR product offers innovative, automated, speech recognition applications, which enhance the experience your customer receives the moment they contact your company.
• Better customer experience
• Hands free flexibility
• Ability to interact via natural language
• High tech security provides customer peace of mind
• Faster & more accurate than touch-tone typing
• Personal & user-friendly
• Reduces qualification time
• Multiple barge-in capabilities
• Directed speech
• Transportation schedules
• Product information
• Prescription refills
• Bill pay & account info
• Store / Branch locator
• Skills based routing
• Call steering
• Human Resource requests