Advantone Professional services offer a consultative approach to enable specific custom Application Development. Proven processes through multiple industries enable the Advantone team the ability to tap into a wealth of knowledge and bring that experience in a consultative manner to our clients. The end results are well built IVR applications tailored toward our clients' needs and more importantly to their customer experience.
The team includes IVR Scripting Specialists and Speech Recognition Usability Experts to maximize the Customer Experience. A Transcriptions Live Operator team is available for specific services such as offering the ability to guarantee 100% Natural Language speech recognition as our operators have the ability to shadow a user within the IVR and assist, undetectably, as needed.
Advantone has built trusted relationships with third party vendors (i.e. Contact Centers) to bring fully seamless, end-to-end applications to market. Understanding the nuances that happen while integrating web-services, CTI and data driven interactions between the IVR and live agent is a key component to offering an excellent customer experience while in the IVR or supporting a transfer to a live agent.