Are you prepared for a product recall? Do you have your recall steps ready?
Product recalls may happen whether or not you want them to, but having a quality solution to help you respond quickly can be in your control.
At Advantone, we understand the importance of reaching your customers in a timely manner while keeping your brand reputation safe, as a result we offer a range of solutions to help you during these critical times. Our multi-channel platform provides you with the flexibility, scalability, and reliability you need to rapidly deploy your voice applications in order to ease the complaint process.
Our packaged IVRs are designed to sustain substantial calls simultaneously during peak periods. Having IVRs to handle your product recall's needs, such as letting customers know which products are affected, how to dispose of them, and safety issues, let you operate your business without interference, as they collect all inbound calls 24/7. With product recall IVRs you can send the necessary information right away without interfering in your daily activities or obstructing your phone lines.
Although building an IVR tailored to your product recall needs is quick and easy, you may want another way to connect with your customers directly. Voice Notifications have been designed to deliver instant emergency notification to congregate, communicate, and alert your first responders, communities, and high-ranking officials, so that you will be able to communicate instantly with your customers during a product recall. One other option is to use SMS/Email and Fax broadcast, which is a fully hosted alerting and notification system that you can control and monitor.
Don't block your phone lines, choose Advantone and continue your daily business activity while safely managing your product recall and following your product's compliance guidelines!
