predictive dialer

 

Increase your call center efficiency with blended calls. The Advantone Predictive Dialer module, also known as a Virtual Predictive Dialer (VPD), makes traditional call/contact center technology obsolete by connecting your called parties with agents at any location—call center, office, home—anywhere, in any geographic location where a telephone exists.

 

 

Advantone leads the way in hosted telephony applications; rethinking old business methods. Our Predictive Dialer module delivers client data to your agent via the Web while the voice connection is delivered via LAN or VoIP line allowing your enterprise to expand outbound services without the risk of large investments in hardware and software, as well as the diversion of IT resources needed to build and maintain such a system.

 

As an ASP, Advantone provides the administration tools and reporting and telephony infrastructure to get your program up and running in a matter of days. Built on the same state-of-the-art automation technology as our Voice Broadcasting service, this hosted product will handle your highest capacity campaign with ease. Learn more about virtual predictive dialer on our blog here!

advantages

 

• Accommodate in-house/remote agents anywhere

• View real-time, secure Web management for complete evaluation of dialing results

• Web-based screen pops & pulls

• Detailed scripting with branch navigation

• Run multiple concurrent campaigns

• 24/7 support

• Automatically validate telephone numbers

• Rapid deployment

• Easily expand your call center

• Develop network of at-home, ad-hoc-agent groups

• Outsource CRM & scripting