Increase your call center efficiency with blended calls. The Advantone Predictive Dialer module, also known as a Virtual Predictive Dialer (VPD), makes traditional call/contact center technology obsolete by connecting your called parties with agents at any location—call center, office, home—anywhere, in any geographic location where a telephone exists.
Advantone leads the way in hosted telephony applications; rethinking old business methods. Our Predictive Dialer module delivers client data to your agent via the Web while the voice connection is delivered via LAN or VoIP line allowing your enterprise to expand outbound services without the risk of large investments in hardware and software, as well as the diversion of IT resources needed to build and maintain such a system.
• Accommodate in-house/remote agents anywhere
• View real-time, secure Web management for complete evaluation of dialing results
• Web-based screen pops & pulls
• Detailed scripting with branch navigation
• Run multiple concurrent campaigns
• 24/7 support
• Automatically validate telephone numbers
• Rapid deployment
• Easily expand your call center
• Develop network of at-home, ad-hoc-agent groups
• Outsource CRM & scripting
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