packaged ivr

 

Enhance the efficiency of your contact center with an Interactive Voice Response (IVR) product from Advantone. Our winning product is a platform consisting of modules that provide the flexibility, scalability, and reliability to rapidly deploy your Interactive Voice Response applications.

 

For an IVR platform that reduces cost while maintaining an unsurpassed level of customer care, look no further than Advantone. We strive to provide companies with the most advanced IVR products. By creating customized, feature-rich, IVR platform products to increase customer satisfaction, we help companies, both small and large, realize their business objectives and goals. With one of our IVR applications, your contact center agents can automate customer service calls and sales; clients can successfully retrieve the information they want from the IVR platform, frustration-free.

 

Why not enhance the image of your company with a contact center solution from Advantone? Our IVR products have the ability to enhance the efficiency of your company.

advantages

 

• Automate & direct inbound call flow through voice prompts

• Flexible, scalable & reliable = rapid deployment of IVR applications

• Mix & match “Packaged Modules” to suit your customer service needs

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applications

 

• High quality text-to-speech engine pre-integrated

• Dealer locator, surveys & shopping carts

• Multi-languages Menus: English, Spanish & French

• Integration into most CRM applications

• Real-time XML interface to exchange data

• Ability to record caller responses

• Real-time Analytics & Reporting Web tools