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healthcare ivr

 

Achieve better customer experience through Advantone's quick and efficient Healthcare IVR solution.

Employees can check accounts quickly and easily while relying on a convenient help and support line, physician and provider locator, or request forms. They will also receive important physician alerts and notifications.

 

Advantone takes a consultative approach in building a Healthcare solution from development to completion and providing ongoing upgrades thereafter. Advantone evolves with your company's needs.

 

Our best practices make it easy to improve your customer service by providing tools, which elevate your customer’s experience through user-friendly automation, secured data, and enhanced accuracy. The core support for the Healthcare IVR is provided by a team of highly skilled IVR specialists who create a valuable link with your employees fostering excellence at the point of contact thus ensuring a positive and consistent experience every time.

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advantages

 

• Detailed call reporting & analytic tuning

• User-friendly help & support lines

• Flexible application design

• HIPAA compliant

• Paperless receipts

• Shorter call lengths

• Convenient claim status

 

 

applications

 

 Easy account accessibility via the phone & internet

• Physician referral & appointment setting

• Convenient self help & support lines

• Preset scenarios

• Simple plan modification

• Request forms quickly

• Automated patient surveys