IVR-based Dealer/Store Locator Applications are easily integrated to provide business solutions for companies of all sizes. Invest in an automated IVR system to improve the quality of your customer service operations.
The Advantone solution simplifies the way that customers find locations through an automated IVR directory. Our IVR application helps increase the customers' satisfaction and helps lower operator costs.
When customers call into an 800 number, our IVR system prompts them to choose from a menu selection of products or services as well as enter their zip code and name; or we can apply reverse-lookup technology and automatically play back the zip code of the phone number that the caller is calling from. The system then finds the nearest dealership and automatically transfers the call from the IVR platform. Lastly, the call is received at the dealership or store; the IVR unit provides a whisper message to identify the source of the call, the make and model of interest, and the caller's name.