Advantone offers an IVR for the Collections Industry, which is a high quality solution that will maximize results with minimal resources and recover more debt in less time.
Presenting the next generation of Automated Voice Messaging - an application that incorporates speech and simulates a live collector interaction with the ability to complete a promise to pay and take payments. Advantone’s Automated Collections Agent solution is proven to be most effective throughout the earlier stages of collecting. With the ability to handle more volume and penetrate lists quickly, your business will be able to collect before the account transitions into a later stage of collections where it is more difficult to retrieve payment and becomes more costly.
Our solution launches outbound calls and uses call signal detection to determine whether a live person or an answering machine answered. If a live person is determined, our call flow can: authenticate the debtor, request promise-to-pay, take a payment, or transfer to a live agent. When an answering machine is detected our solution can leave a message, hang up or schedule a call at a later time.