By allocating calls to your Contact Centers you take back control and eliminate the guesswork in campaign management. With Advantone’s cloud routing solution you can demand precise real-time reports that increase your efficiency, and gives you the tools to make educated decisions. The embedded reports within our call routing solution allows your company to reallocate calls to the best performing contact centers in real-time to ensure your campaign is successful.
• Allocate traffic easily to multiple contact centers with efficient, streamlined & accurate scheduling
• Listen in & record calls across all contact centers
• Measure campaign results quickly & precisely
• Seamless campaign management
• Increase overall efficiency & profitability
• Decrease call abandonment
• Ability to make immediate changes & modifications to call allocations
• Export unique media schedules to individual call centers
• Online access to reporting that gives full insight into the results of your campaign
• Integrates back end fulfillment data, giving the ability to evaluate the overall profitability of the campaign
• Cloud level hold messages with Customer Service option
Copyright 2013 - Advantone Inc. All rights reserved.