cloud routing

 

By allocating calls to your Contact Centers you take back control and eliminate the guesswork in campaign management. With Advantone’s cloud routing solution you can demand precise real-time reports that increase your efficiency, and gives you the tools to make educated decisions. The embedded reports within our call routing solution allows your company to reallocate calls to the best performing contact centers in real-time to ensure your campaign is successful.

 

Our cloud routing technology offers an array of solutions providing an edge over the competition for any company with high traffic volume routed between multiple contact centers. Advantone’s cloud routing features a comprehensive call routing platform, eliminating the problems that come with allocating calls to multiple call centers. Your company may also report and track key performance metrics across all campaign aspects including media data, contact center results, fulfillment information, and customer service data. Reports are consolidated in an easy to use online dashboard that simplifies the complexity of managing the various components that are key to the success of your campaign. Learn more about cloud routing on our blog here!

advantages

 

• Allocate traffic easily to multiple contact centers with efficient, streamlined & accurate scheduling

• Listen in & record calls across all contact centers

• Measure campaign results quickly & precisely

• Seamless campaign management

• Increase overall efficiency & profitability

• Decrease call abandonment

applications

 

• Ability to make immediate changes & modifications to call allocations

• Export unique media schedules to individual call centers

• Online access to reporting that gives full insight into the results of your campaign

• Integrates back end fulfillment data, giving the ability to evaluate the overall profitability of the campaign

• Cloud level hold messages with Customer Service option