automated call distribution (acd)
Looking for an effective Automated Call Distribution (ACD) solution? Advantone offers quality ACD services, also known as a Virtual Automated Call Distribution (VACD), which will simplify and optimize the self-service and call routing experience for your valued customers. Our skill-based routing helps businesses like yours meet and exceed corporate goals.
Advantone ACD offers a quality customer service experience every time. Our skill-based routing directs calls to your most qualified and informed agents; whether they work at home or within a traditional contact center, allowing you to hand-pick the best agents in the industry without the limitations of location and time zones while providing 24x7 service to your clients. Our Automated Call Distribution (ACD) tool also provides an interface allowing you to remotely monitor the state of your agents and queues, add and manage agents and clients, retrieve reports and reporting data, and many other customizable functions. Our ACD module acts as the primary interface for agent supervisors and contact center managers to monitor and maintain the growth of your contact center operation.
• Aids in first call resolution
• Achieve better customer experience through quick & efficient call routing
• Handle peak periods & provide 24x7 service, ensure business continuity
• Instant contact through chatting
• Detailed scripting with branch navigation
• Reduce cost & increase efficiency
• Increase agent retention
• Flexibility for agents to pick up & drop shifts
• Minimize contact center overhead by reducing the need for traditional brick & mortar facilities
• Convenient call queuing and routing
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